She is the one who told us the phone was not forwarded. We had to wait until someone came, around 9:45 AM. I kept calling every 15 minutes until I realized the phone was just ringing in the office. It was only 8 AM and since no one was going to be in the office until 10 AM, I tried to contact the answering service. Before we even got back on the interstate, my husband realized he left his cell phone in the room. We were instructed to leave the keys in the room when we left because the office did not open until 10 AM. Around 4 in the morning, an alarm clock went off for about an hour.

We were really lucky we got there before she left, because she forgot to forward the phone to the answering service (we found out the next morning - see below) and we would have had to go somewhere else even though we prepaid. The key did not work, so she gave us others that did. Otherwise they leave your key in a lock box. When we arrived, the clerk said the office usually closed at 8, but she was still there so she checked us in. I explained again that I had prepaid thu Orbitz and she responded they are closed, computers are shut down and if it was not for a computer glitch she would not have even been there this evening. Well to me that means they have kitchenettes. I was truly dumbfounded they were closed, after all they are a hotel? I was told they were an EXTENDED STAY hotel. She replied that she ran the reservations from Expedia and one other site (I do not remember the name but it was NOT Orbitz ) and I was not listed. I told her I had a prepaid Orbitz reservation for this evening. He did not have me on his list and he walked around the back and a lady walks out, who I believe was the GM. So by that time a gentleman walks over to me with a paper in hand and I tell him who I was and that I made reservations via Orbitz. So, ok I called this number and it went to voicemail, and I got a text back that said 'I can't talk right now, I'll call you back shortly'. Posted on the door was a ' we close at 7 pm' sign and call this number. So, I pulled in and walked to the office. I arrived at about 8:30 after a long day, and after some driving around I find it. All my typical hotels were booked so I found this place, pictures looked ok so I booked it.

Extended stay hotel prattville al.